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WHAT is Emotional intelligence

and why you would want to improve your Emotional Intelligence and that of your team?

The hardest issue from top to shop floor: coping with emotions

Think of a situation that you found difficult. Or where you felt uncomfortable. You might even have felt it in your body. High chance that you felt uneasy or insecure about how to deal with your own emotions or those of your conversation partner. Maybe you felt a bit 'taken away', not able to respond effectively?

Maybe you were afraid to speak up, unsure which words to use, doubted how to respond to potential awkward behavior? Or feared to say the wrong things and loose face? It might well be that in the end you didn’t do anything. These reactions have at least three downsides: first, you may feel unhappy with your reaction - or not giving any. Second: If you reacted, yet not effective, it could have resulted in a not so effective result. Thirdly: your uneasy feelings stick and might become a time bomb, especially if similar situations occur in time. Never expressed anger, frustration, critic or disappointment have the tendency to impact your mental and physical well-being, performance, relationships and network building.

Welcome in the world of emotions

Maybe you’re the type of person who expresses emotions openly. Or perhaps you tend to keep them to yourself. Either way, your emotions have a major effect on your behavior. And your behavior—your words, actions, and facial expressions—affects how well you navigate your day-to-day life.

Uneasy feelings tend to pop up at inconvenient moments, are hefty and often cause new issues. How would it be if you knew what to do at that specific moment? How would it be, feel if you would know how to deal with that uncomfortable or stressed feeling and what to respond in a way that is effective, even building a bridge? Avoiding awkwardness, misunderstanding, irritability and frustration?

What if your teams would seamlessly collaborate, with less or even without any frictions? What if your people would feel secure and trusted and would show a very high motivation? What if your entire organization would really, really feel connected with its purpose? All of these questions are about emotions and how to manage these. This is what Emotional Intelligence (EQ or E.I.) is about:

Feeling comfortable to deal with each other’s emotions in a professional manner, especially in difficult situations, right as they occur. It will improv your well-being and the well-being of your Team.

Yet that is not the only benefit! Because, as not only well-being improves but also your performance and the performance of at the Team!

Emotional intelligence generates a great return

Substantial research shows: companies which integrate E.I. in their business practices realize superior financial performance. Often in the first quartile, they outperform their peers with higher sales and production numbers, net profits and stock rates.

Strong business case

Since Daniel Goleman put emotional intelligence on the map in 1995 a pile of research studies have demonstrated again and again that an incredible business case can be made for implementing emotional intelligence or E.I.. These include superior productivity and sales results, higher net profits and stock prices. Strengthening your E.I. indeed results in a better decision taking process and better decisions.

The available research covers a broad area. Individuals who have learned to better deal with emotions are better employees, but also better team leaders. The same is applicable for teams and entire organizations: they all greatly benefit from improved E.I. It is with good reason that firms like Google find Emotional Intelligence as important as - or when given similar study results - more important than IQ. Because one is as intelligent as the emotional brain permits: do you know that the IQ drops up till 16 points when people exeperience very stressful situations? Acute and/or chronic stressful situations? Stress and the emotional reaction does impact the decision making process: it creates tunnel vision or even difficulty to process, integrate and balancing evaluation of information. With Emotional Intelligence Coaching or Training one can train how to deal differently with uncomfortable or stressful situations, improving the decision making proces, improving effectivity and performance.

But what is it, exactly? How do you improve Emotional Intelligence?

It is mostly about knowing yourself: your triggers, your red buttons. And knowing your values, believes, your core qualities and allergies and your meta-program and coping programs which you have incorporated. The funny thing with emotions is that you can feel them in your body. This is a message from brain and body that something is off, that something important is being triggered. Emotional Intelligence is about knowing your self, self regulation, self motivation. And about skills for social awareness: empathy, compassion, relationship management - inter alia recognizing the other's emotions and helping the other person to cope with these in the conversation - and conflict management skills

In a nut shell: emotional intelligence refers to the ability to identify and regulate our own emotions, to recognize the emotions of other people and feel empathy toward them, and to use these abilities to communicate effectively and build healthy, productive relationships with others

How can we help?

We help you - and if desired - your team to integrate emotional intelligence in daily business practices, enabling them to generate:

- Superior financial results - Attractive working place - Desired culture - Genuine integrity - Deep connection with purpose

Did we get your attention, are you interested?

Please send an email to and we will get in touch!

Emotions: the roots of our life & business

Exactly how important are emotions in your daily business life? Views greatly vary in the average boardroom. Not many grasp the devastating impact of emotions on decision making.

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